FAQ Frequently Asked Questions


Your Questions Answered About:  Carpet Cleaning, Rug Cleaning, Upholstery Cleaning, Carpet Steam Cleaning Vs. Dry Cleaning, Pet Stain Odour Removal, Etc.


How long will it take to do the job?

Normally 1 1/2 to 2 1/2 hours depending on the size of the house.

Kelowna pet stain and odour treatment and cleaning
How long does it take to dry?

It usually takes from 6 to 12 hours to dry depending upon the condition, thickness of the carpet, and ventilation. You can walk on it as soon as we're done. Light traffic won't hurt it, just be careful not to slip when going from damp carpet onto a hard surface.

What kind of chemicals do you use?

We use top-of-the-line cleaning products consistent with industry standards and manufacturers recommendations. Our products are non-toxic, environmentally friendly, and OSHA and EPA compliant.

Kelowna non-toxic carpet cleaning
What furniture do you move?

We move things like sofas, tables and chairs. We don't move dressers, beds, china cabinets, electronics, pianos and such. All we ask is that you remove breakables and knickknacks from the furniture you want moved.

Will the price change?

When you call for an estimate we ask a series of questions which will help detect any conditions which may involve an extra charge. These charges are standard in the industry. The difference is we let you know up front what to expect. The choice is still yours.

Do fabric protectors really work?

Fabric protectors won't prevent your carpet from getting dirty. Their purpose is to protect your carpet from permanent stains and prolong the life of the fabric, which they do very well if properly applied.

How do you treat pet stains and odours?

Because dogs and cats don't sweat, their urine contains alkaline salts which absorb moisture out of the air. Thus, pet urine never really dries. It becomes a feeding ground for bacteria which causes odor, staining and discoloration. Many conditions can be handled with a combination of germicidal and enzyme surface treatments, and enzyme injections into the padding.

Kelowna pet stain and odour treatment and cleaning
How often should I have my carpets cleaned?

Cleaning carpets often helps to maintain its new appearance. Some people worry that cleaning too frequently will cause carpet to age more quickly, but the opposite is true. Allowing dirt to build up within a carpet's pile will age the carpet prematurely The majority of carpet manufacturers recommend cleaning by a professional cleaning firm such as Darelyn Carpet Services at least once every 12 months.

Why should I clean my carpet that often if it doesn't look dirty?

Even in areas with minimal foot traffic, airborne dust and soil agents accumulate on carpet over time. When dirt is allowed to build up in a carpet's pile, it can scrape the fibers and give the carpet a "dirty" appearance that will remain even after professional cleaning. In other words, if you wait until the carpet looks dirty, it may be too late! To learn more about carpet care or any of our other fine services call the experts at Darelyn Carpet Services.

What method does Darelyn Carpet Services use?

Steam Clean/Hot water Extraction or Dry clean. Our technicians are able to assess your carpet and advise you on the best cleaning method for your carpet or upholstery.

Kelowna carpet steam cleaning
Can steam cleaning harm my carpet?

Not at all. In fact, steam cleaning, is a recommended method by many carpet manufacturers.

How can I keep my carpet looking good?

Vacuuming your carpet thoroughly every week will make a major difference in maintaining your carpet. Most of the soil in your carpet is of the loose, insoluble type.

How should I treat the spots if my pet has an accident?

The key is to blot up as much of the foreign matter as you can. Then flush the spot with a professional spot neutraliser. Now take a clean towel and blot, don't scrub, the spot. Call Darelyn Carpet Services as soon as convenient to prevent changes in the appearance of your carpet.

What happens with other stains on my carpet?

Fruit juice, wine, candle wax and most other stains should not be treated with one of the consumer products found in supermarkets. You're more likely to set the stain or cause further discoloration. A better solution would be to call a us at your earliest convenience: we have the products and the knowledge to neutralize a wide variety of staining problems.

Kelowna carpet stain treatment cleaningg
What methods of payment do you accept?

Along with payment by cash or cheque, Darelyn Carpet Services also accepts electronic payment by debit (Interac) and credit card (Visa and Mastercard).


Kelowna carpet cleaning payment methods